Computex 2007, one of the largest it exhibitions in the world artech will show the latest computer telephony products 2007年电脑展,世界上最大的it业产品展之一,永阳公司将全面展示电脑电话整合类的相关新产品
Tapi 3.0 unifies ip and traditional telephony to enable developers to create a new generation of powerful computer telephony applications that work as effectively over the internet or an intranet as over the traditional telephone network tapi3.0统一了ip和传统的电话服务,使得开发人员可以创建新一代强大的计算机电话应用程序,这种程序工作在internet或intranet上,与工作在传统的电话网络上一样有效。
The call center is a typical application based on cti ( computer telephony integration ) technology, which collects a voice technology, computer network and database technology in the integrative system . it is connected to the information database by telephone system 其集语音技术、计算机网络和数据库技术于一体,通过电话系统,连接到某个信息数据库,并由计算机语音自动应答设备或人工座席将用户要检索的信息发送用户。
In the middle of 80th, a new techology ? ? cti ( computer telephony integration ), which contain the domains both computer and telecommunication, came out as the integration of computer and telecommunication, it would bring great development and brief 80年代中期,诞生了一项新的技术?cti(即计算机电话集成,computertelephonyintegration)技术,它涵盖了电信和计算机两个领域,这种电信与计算机技术的融合为电信业带来了广阔的发展空间和巨大的收益。
This thesis begins with the analysis to the essential of technology of cti ( computer telephony integration ) and ip, looking into the future of business based on technology of cti and ip . we conclude the point that the trend of united network ? is the mergenee of technology and business for internet 本文首先深入分析了cti技术和ip技术的内涵,对基于cti技术和ip技术的业务进行了展望,并认为网络技术和网络业务的融合是网络统一化发展的最终趋势。
The development of computer network technology and telephone technology promote the birth of computer telephony integration ( cti ) technology . the typical use of cti is call center . the call center can not only improve the service levels of all trades and professions, but also promote the development of custom relation management . so it can offer the favorable decision for every enterprise " development in the future . but the existing problems of the traditional call center, for example, to develop a new business so longer . prevent its large-scale application cti技术的典型应用就是呼叫中心(callcenter),呼叫中心不仅可以提高各行各业的服务水平,也推动了客户关系管理crm(customerrelationshipmanagement)的发展,同时为各企业未来的发展提供了有利决策依据,然而当前呼叫中心存在的问题如开发业务周期过长等,阻碍了它的发展和大规模应用。